At the top of every Support request new topic you will find a template which will guide you on how to provide essential informations in order to be assisted at the best.
Here are its detailed explanations and some hints.
Requirements:
Is the minimum of what we need to know to assist user.
It includes:
- A summary of handy for your convenience links where you should make a preliminary search. Many topics and issues you may encounter are already covered by reading the f* documentation.
In particular:
- Other informations about your OpenMandriva edition and version
There is a suggested command to run in console for a simple output:
cat /etc/release
copy/paste said output just below that line.
For more verbose output, if you prefer, we have alternative commands, example:
cat /etc/lsb-release
cat /etc/os-release
cat /etc/product.id.OpenMandriva
- Other informations about your Desktop environment
Self explanatory. Write the desktop environment in use (if KDE Plasma (important: whether x11 or wayland), LXQT, Gnome, or other)
- Description of the issue and Relevant informations
Describe the issue you encountered, what you were doing at that time, the software/application/package(s) involved and its version. Use:
rpm -q package_name or rpm -qa|grep package_name
Also write whether your system is running in real hardware or virtualization tools (VirtualBox and the likes).
Hardware informations can be provided by:
inxi -F
For applications debug you can start them from console as user by typing the application executable. Example:
$ kwrite
$ systemsettings
$ om-welcome
etc.
Copy/paste the whole console output, including your command. Please post your code as code, (use the </> icon).
Add some screenshots if you believe it may be useful for better understanding the problem.
If the output is too boring long, paste it in a plain .txt file and attach it or use some pastebin-alike external services.
Note: the new registered users at the forum don’t have permission to publish links and/or images. It’s common antispam rule, don’t worry. You’ll earn such permission once your user level will automatically increase, of when a forum admin will manually do it.
- See also
Newcomers Tips
How to get better results when posting about problems