Network Printer Canon MG5753 don't work after upgrade from 4.2 to 4.3

thanasis_65 · May 1, 2022, 9:42am

Hello, My network printer Canon MG5753 don’t work after upgrade from 4.2 to 4.3 the system seems like find the printer

but when i try to print the printer says 'unable to locate printer"

I have follow all the steps from here https://wiki.openmandriva.org/en/home and here How to configure printer in OMLx without any luck, any one can help?

_OpenMandriva Lx version:_omlx-4.3
Desktop environment (KDE, LXQT…): KDE
_Description of the issue (screenshots if relevant):_Printer problem
_Relevant informations (hardware involved, software version, logs or output…):_Operating System: OpenMandriva Lx 4.3
KDE Plasma Version: 5.23.5
KDE Frameworks Version: 5.90.0
Qt Version: 5.15.3
Kernel Version: 5.16.13-desktop-1omv4003 (64-bit)
Graphics Platform: X11
Processors: 8 × Intel® Core™ i7-8550U CPU @ 1.80GHz
Memory: 7.7 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620

ben79 · May 1, 2022, 2:54pm

Some things to check.

Be sure cups.service is running.

$ systemctl status cups.service

If cups is not started try to start it with this command:

$ systemctl start cups.service
Try some of the other drivers like:

If you do not find anything that helps file a bug report here.

thanasis_65 · May 1, 2022, 4:00pm

Hey ben79, thanks for the quick reply unfortunately my issue is still here, the cups service is running and i have tested all the available drivers for my printer without any luck… A last question, what must i post on the bug report?

mandian · May 1, 2022, 4:11pm

Hi @thanasis_65 have you already tried to remove the printer after the upgrade then reinstall it?

thanasis_65 · May 1, 2022, 7:01pm

Hi mandian, yes i have did it many times, every time who i tested a driver i removed first the printer and add it again. I also tested it with the usb cable and works fine using all the available drivers but when i try to use the network interface seems like it send the test print page until 23%

and then i get that message

here is the output of the systemctl status cups.service
● cups.service - CUPS Scheduler
Loaded: loaded (/lib/systemd/system/cups.service; enabled; vendor preset: enabled)
Active: active (running) since Sun 2022-05-01 13:12:01 EEST; 9h ago
TriggeredBy: ● cups.socket
● cups.path
Docs: man:cupsd(8)
Main PID: 906 (cupsd)
Status: “Scheduler is running…”
Tasks: 2 (limit: 9308)
Memory: 133.2M
CGroup: /system.slice/cups.service
├─ 906 /usr/sbin/cupsd -l
└─7900 /usr/lib/cups/notifier/dbus dbus:// “”

ben79 · May 1, 2022, 8:00pm

I have a HP Photosmart 6520 printer. To set it up wifi I had to select the ‘AppSocket/>something<’ and manually enter the URL on my printer.

I think some printers would need something else in that 'Other Network Printers" list like IPP, IPPS, or HTTPS and manually enter the url of the wifi printer.

thanasis_65 · May 2, 2022, 1:02pm

Hello again, finally i resolved my issue, i started to configure my printer not of the System Settings but from menu Settings > Printing Settings, clicked on the field ‘find network printer’ and in the right part of the window i entered the IP of my printer

when i clicked on the find button on the right part it brought me 88 results !

Then on the right part i clicked the button detection, and then the Forward, on the next step i chose the driver and that’s it.
I used this process in the past every time who i updated my system, or i did a fresh install, but on all previous releases when I was putting the ip of my printer it brought me only one choice, never never 88!
After i upgraded my system and goes to start setup my printer, i tried this way but when i saw the 88 results i don’t knew who one to choice, and I decided to setup the printer via System settings without any luck… After ben79’s advice i decided to try again and i solved my issue.