I wouldn’t have thought […] if I hadn’t read it in the forum as well
Sure, I can understand your point but let me say something:
I want to try a new distro, I think among the first things I do is to look at its documentation, read the [Release] Notes, Errata, and its forum, support and the likes.
Then I install it, etc. etc.
We can’t be everywhere, nor to reply to any single comment about something “not working” or so. I guess you can agree, no? 
Of course everything can be improved and we do and always did our best.
This is an example: Newcomers Tips (draft)
Just please help us to help you (all). 